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Frequently Asked Questions
Order Inquiry
Track Your Order: Enter your details on the Order Tracking.
Payment & Billing Issues
If multiple payments were processed, contact us immediately. We resolve cases within 24 hours upon verification.
All duplicate amounts will be refunded to your original payment method.
Shipping & Delivery Problems
Report Issues: Provide your Order ID and registered email/phone to our team.
Lost/Damaged Packages: We offer a free replacement or full refund upon confirmation.
Delivery Delays: Check real-time updates via our Order Tracking.
Returns & Refunds
60-Day Hassle-Free Returns: Initiate returns through your account dashboard.
Refund Timeline: Processed within 7 business days after we receive the returned item.
Delayed Refunds? Notify us with your Return Tracking Number for escalation.
Full details in our Return & Refund Policy.
Cancel an Order
Contact Us Immediately.
Only cancellable if status is "Pending" (before shipping). Use the Support Form or email hello@theranub.com with your Order Number.
Registered users can click the "Cancel Order" button on the order page to submit a cancellation request.
If your order status shows "Shipped", return the item(s) to receive a refund.
What is the THERANUB System?
THERANUB devices are self-massage tools designed based on acupressure and still touch principles.
Their patented designs mimic the fingers, palms, and elbows of professional massage therapists, enabling precise muscle release and tension relief.
How is THERANUB different from massage guns or foam rollers?
Unlike generic tools, THERANUB’s patented designs replicate the specialized techniques of human hands and elbows.
Each device targets specific body areas with anatomical precision, offering deeper, more effective muscle release compared to traditional tools.
Very hurts! Am I doing something wrong?
Is common when hitting acupoints, trigger points, or muscle knots—especially in tight areas.
Listen to your body: start slowly, reduce pressure, and pause if needed. Gradual use will help your muscles adapt over time.
When should I use THERANUB?
Use THERANUB devices:
- Before sleep or upon waking
- Pre-workout to enhance mobility
- During/post-workout for recovery
- Any time to relieve stiffness or stress
Can morning use of THERANUB improve my day?
Absolutely! Morning sessions boost blood flow and flexibility, enhancing your range of motion and preparing your body for daily activities.
Does pre-workout use improve performance?
Yes! Using THERANUB before exercise increases joint and muscle mobility, helping you achieve better form, reduce injury risk, and maximize performance.
Which areas do THERANUB devices target, and why?
- The Gear: Focuses on GB20 acupoints and suboccipital muscles to relieve neck pain, headaches, muscle tension, dizziness, and nausea.
- The Wedge: Releases shoulder blade muscles and opens the thoracic region for better posture.
- The Hoop: Targets the iliacus and piriformis (pelvic muscles) to correct imbalances that cause lower back pain.
- The Acu-Hump: Addresses gluteal muscles to alleviate hip-related pain and sciatic nerve tension.
Are THERANUB devices patented?
Yes! Our innovative designs are protected by patents, ensuring unique and scientifically backed solutions for muscle therapy.